Bargains Bazaar Sydney

Refund Policy of Bargains Bazaar Sydney

This Refund Policy ("Policy") applies to the following purchases: Purchases made through qoupon.com.au

1. General

                (a)          We offer refunds, repairs and replacements in accordance with the Australian Consumer Law                                      and on the terms set out in this Refund Policy ("Policy")

                (b)          Any benefits set out in the Policy may apply in addition to consumer's rights under Australian                                     Consumer Law.

                (c)           Before making a purchase, please read this Policy so that you can understand your tights and                                      what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

                       (a)          Under Australian Consumer Law:

                                       (i)            Our goods and services come with guarantees that cannot be excluded under the                                                           Australia Consumer Law. For major failures with the service, you are entitled

                                                       (A)          to cancel your service contract with us; and

                                                       (B)          to a refund for the unused portion, or to compensation for its reduced                                                                              value.

                                       (ii)           You are also entitled to choose a refund or replacement for major failures with                                                                  goods. If a failure with the goods or a service does not amount to a major failure,                                                            you are entitled to have the failure rectified in a reasonable time. If this is not                                                                  done you are entitled to a refund for the goods and to cancel the contract for the                                                            service and obtain a refund of any unused portion. You are also entitled to                                                                        compensation for any other reasonably foreseeable loss or damage from a failure                                                            in the goods or service.

                       (b)          We offer refunds, repairs, and replacements in accordance with the Australian Consumer                                            Law.

                       (c)           The Australian Consumer Law provides a set of Consumer Guarantees which protect                                                     consumers when they buy products and services.

                       (d)          If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees                                            which it provides. If there is an inconsistency between this Policy and the Australian                                                      Consumer Law, the Australian Consumer Law will prevail.

                       (e)          Further information about the Australian Consumer Law and these Consumer Guarantees is                                   available from the website of the Australian Competition and Consumer Commission.

                       (f)           If a product or service which you purchased from us has a major failure (as defined in the                                            Australian Consumer Law) then you may be entitled to a replacement or refund. You may                                          also be entitled to compensation for any reasonably foreseeable loss or damage resulting                                              from that major failure.

                       (g)          If a product or service which you purchase from us has a failure which does not amount to a                                        major failure (as defined in the Australian Consumer Law) then you may still be entitled to                                          have the goods repaired or replaced.

3. Cancellation and Change of Mind

                       (a)          We do not offer any refund if you change your mind, or find the same product or service                                              cheaper elsewhere.

4. Products Damaged During Delivery

                       (a)          In the event that the product you ordered has been damaged during delivery:

                                       (i)            Please contact us as soon as possible.

                                       (ii)           And damaged product must be returned in the condition in which it was received,                                                           together with any packaging and other items which you received with the                                                                         damaged product.

                       (b)          We will arrange to repair or collect the damaged product and replace it with an equivalent                                             product, or to refund it, provided that you have contacted us within 7 days from the date of                                         receiving the product.

5. Exceptions

                       (a)          Notwithstanding the other provisions of this Policy, we may refuse to provide a repair,                                                  replacement or refund for a product or service purchased by you if:

                                       (i)            You misused the said product in a way which caused the problem.

                                       (ii)           You knew or were made aware of the problem(s) with the product or service                                                                    before you purchased it.

                                       (iii)          You asked for a service to be done in a certain manner, or you asked for                                                                            alterations to a product, against our advice, or you were unclear about what you                                                            wanted.

                                       (iv)         Any other exceptions that apply under the Australian Consumer Law.

6. Shipping Costs for Returns

                       (a)          In the event that a product you may have purchased fails to meet one or more Consumer                                            Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said                                         product (the "Returned Product") back to us, as well as any cost of shipping any                                                             replacement product to you.

                       (b)          If the Returned Product can easily be shipped or returned, then you are responsible for                                                 organising for the Returned Product to be returned to us. If the Returned Product is                                                     eligible for a repair, replacement or refund under the terms of this Policy (including under                                           the Australian Consumer Law) then we will reimburse you for the reasonable postage,                                                 shipping or transportation costs for the Returned Product.

                       (c)           If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and                                         returned by you, and is believed to be eligible for a repair, replacement or refund under                                               this Policy (including under the Australian Consumer Law), then we will organise for the                                               postage, shipping, transportation or collection of the Returned Product, at our cost.

                       (d)          In the event that we organise and pay for the inspection, postage, shipping, transportation                                           or collection of a Returned Product, and it turns out not to be eligible for a repair,                                                           replacement or refund under the terms of this Policy (including under the Australian                                                     Consumer Law), then you will be required to pay the costs of any inspection, postage,                                                   shipping, transportation or collection of the Returned Product.

7. Response Time

                       (a)          We aim to process any requests for repairs, replacements or refunds within 7 days of                                                    receipt.

8. How to Return Products

                       (a)          You can contact us to discuss a return using information at the end of this Policy

                       (b)          Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as                                         the original purchase or to the same account or credit card used to make the original                                                     purchase.

                       (c)           To be eligible for a refund, repair or replacement, you must provide proof of purchase.

                       (d)          You may be required to provide a government issued identification to qualify for a refund,                                           repair or replacement.

9. Contact Us

                       (a)          If you wish to speak to us about the Policy or about any refund, repairs or replacement,                                                please contact us at: sales@bargainsbazaar.com.au